No Credit Card Surcharges
No Additional Transfer or Hidden Fees
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$100 On Most Panel Orders
Standard UPS Charges on Accessories & Standalone Trim
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Pricing and Billing
Do I have to pay sales tax?
  Deliveries to the following locations must pay sales tax as follows:

USA:
  1. New York State:  8%.
Canada
  1. British Columbia:  5% GST (becomes 12% HST on July 1, 2010)
  2. Alberta:  5% GST
  3. Saskatchewan:  5% GST
  4. Manitoba:  5% GST
  5. Ontario:  5% GST (becomes 13% HST on July 1, 2010)
  6. Quebec:  5% GST & 7.5% QST (QST will increase to 8.5% on January 1, 2011)
  7. Newfoundland & Labrador:  13% HST
  8. Nova Scotia:  13% HST
  9. New Brunswick:  13% HST
  10. Prince Edward Island:  5% GST
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service at 1-866-241-3234 for further assistance.
What are my payment choices?
  We accept the following methods of payment:  Visa, MasterCard, eCheck (for personal and business checks), PayPal and Google Checkout.  Please note that we will not ship your order until your payment has cleared.

Note:  If you are unfamiliar with eCheck, you can send a copy of your check via fax to 1-866-297-8327 OR you can scan / email a copy of your check to credit@mackeymetalroofing.com.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit card be charged?
  Your credit card will be charged as follows:

  • For regular items, your credit card will be charged within 24 hours prior to shipment of your item (s).
  • For Special Order items such as metal roofing panel & trims, your credit card will be charged upon confirmation from the manufacturer that they can produce & deliver your order within the time specified on the product description page (click on the tab labeled Shipping / Lead Times).  If the manufacturer advises of a delay beyond what is indicated on the product description page, we will notify you and wait for your confirmation prior to charging your credit card / placing the order with the manufacturer.
When will my refund appear on my account?
  Refunds usually take 7-10 business days from the time we receive your
item(s).

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