|Shipping, Returns & Refunds
|What are my shipping charges?
Shipping is automatically calculated prior to submitting your payment
information. Simply add items to your cart and proceed to the Checkout
page where you will be offered Shipping Method choices and their prices.
We will ship your order shortly after we receive payment from you.
|Do you ship to my country, state or province?
||Mackey Metal Roofing ships to the USA and Canada only. For a detailed listing of the USA states and Canadian provinces serviced, please see below.
Mackey Metal Roofing services the following lower 48 USA states:
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Rhode Island
- South Carolina
- South Dakota
- West Virginia
At this time, Mackey Metal Roofing services the following Canadian provinces:
- New Brunswick
|What is your return / refund policy?
- Due to the fact that many of our products are "Special Order",
not all items listed on this website are eligible for a Refund.
verify if an item is eligible for a Refund, visit the product page and
click on the tab labeled "Technical,
Warranty & Return Info.". Here, you will find detailed information
on the product's warranty, return and refund eligibility.
products eligible for Non-Warranty Return and / or Refund must be
assigned an RMA # in
order to be returned to either Mackey Metal Roofing Inc. or the
manufacturer. Neither Mackey Metal Roofing Inc. or the
product manufacturer are able to accept merchandise returns that have not been
assigned an RMA #.
- If the product in question is eligible for
return and / or Refund, please contact us
via email or by calling 1-866-241-3234 between 9 a.m. and 5 p.m.
Eastern Standard Time Monday through Friday. A customer service
representative will provide you with an RMA # and specific instructions
on how to return your item.
- Return Shipping Fees: You are
responsible for any shipping fees incurred in the return of the item.
Fee: A 15% restocking fee will be charged on all items returned for
|How do I return my product?
||Please click here for more information on returning an item.