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Shipping, Returns & Refunds
What are my shipping charges?
 
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
Do you ship to my country, state or province?
  Mackey Metal Roofing ships to the USA and Canada only.  For a detailed listing of the USA states and Canadian provinces serviced, please see below.

Mackey Metal Roofing services the following lower 48 USA states:
  • Alabama
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Georgia
  • Idaho
  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

At this time, Mackey Metal Roofing services the following Canadian provinces:
  • Ontario
  • Quebec
  • New Brunswick
What is your return / refund policy?
 
  • Due to the fact that many of our products are "Special Order", not all items listed on this website are eligible for a Refund.
  • To verify if an item is eligible for a Refund, visit the product page and click on the tab labeled "Technical, Warranty & Return Info.".  Here, you will find detailed information on the product's warranty, return and refund eligibility. 
  • All products eligible for Non-Warranty Return and / or Refund must be assigned an RMA # in order to be returned to either Mackey Metal Roofing Inc. or the manufacturer.  Neither Mackey Metal Roofing Inc. or the product manufacturer are able to accept merchandise returns that have not been assigned an RMA #.
  • If the product in question is eligible for return and / or Refund, please contact us via email or by calling 1-866-241-3234 between 9 a.m. and 5 p.m. Eastern Standard Time Monday through Friday.  A customer service representative will provide you with an RMA # and specific instructions on how to return your item.
  • Return Shipping Fees:  You are responsible for any shipping fees incurred in the return of the item.
  • Re-Stocking Fee:  A 15% restocking fee will be charged on all items returned for non-warranty reasons.
How do I return my product?
  Please click here for more information on returning an item.

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