Before contacting customer service to discuss the return of an item, please:
- Verify the product description to ensure that it is eligible for return. Many of our products are "Special Order" items and are not eligible for return. This will be clearly indicated under the tab marked "Technical, Warranty & Return Info" on the product page.
- If the product in question is eligible for return, please contact us via email or by calling 1-866-241-3234 between 9 a.m. and 5 p.m. Eastern Standard Time Monday through Friday. A customer service representative will provide you with an RMA # and specific instructions on how to return your item.
- Return Shipping Fees: You are responsible for any shipping fees incurred in the return of the item.
- Re-Stocking Fee: A 15% restocking fee will be charged on all items returned for non-warranty reasons.
Mackey Metal Roofing Inc.
25 Locust Street,
Champlain, NY 12919